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iPRESIDIUM
customers rely on our expertly trained Support team to work with you from planning
and selecting the right solution to meet your needs. From installation through
deployment and supporting those infrastructures to ensure our customers success.
iPRESIDIUM’s commitment to our customers success begins from the planning
stages through production deployments. iPRESIDIUM’s support
team guarantees our customers are provided with the expert resources and critical
knowledge they need, quickly, efficiently and effectively.
iPRESIDIUM
provides professional services and training to help your organization successfully
implement secure messaging solutions. Our Professional Services team will help
you:
- Select
and Plan your secure messaging solution
- Execute
and deploy the right solutions.
- Show
you how to effectively expand your solutions to meet future business needs
and requirements with existing infrastructure.
- Benefit
from genuine and quantifiable ROI from enabling you to conduct business securely
through e-mail over the internet.
iPRESIDIUM's
mission is to design and deploy the highest quality secure digital messaging
systems with our commitment in providing industry leading best practices and
technical support to ensure our clients complete satisfaction in our products
and services. iPRESIDIUM’s in-depth support services include expert
technical support, on-site, on-line, telephone and e-mail, to enhance and
ensure our ongoing customer commitment. iPRESIDIUM offers a wide array of
services including, software upgrades, messaging migrations and preventative
maintenance contracts to our valued customers to guarantee the shortest downtime
and customer satisfaction.
iPRESIDIUM's on-line
support portal includes information on the products we support, installation
details, product documentation, configuration and trouble shooting tips. iPRESIDIUM's
web portal is an effective method to initiate a support request and can be
accessed 24 hours a day - 7 days a week at: IPSupport
Support
Services
iPRESIDIUM
offers three annual support programs. Choose from Standard, Gold, or Platinum
Support. Click on the links in the dropdown menu to view more detailed information about our three support levels.
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FEATURES
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STANDARD |
GOLD
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PLATINUM
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Installation & Support
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YES
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YES
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YES
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E-mail Submissions
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5 cumulative e-mail/telephone
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Unlimited
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Unlimited
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Telephone
Access
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YES
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YES
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Software Updates
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YES
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YES
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YES
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Access Hours (8 AM - 5 PM) Pacific Time
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9X5
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9X5
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24X7
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Additional Services Offered
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DESCRIPTIONS
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Onsite
Training
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iPRESIDIUM
Technical Services Group provides in-depth product training at customer
locations. Learn how to properly install and configure your applications,
as well as how to tune your solutions and rule sets to support your
unique enterprise network environment for the best security results.
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Technical
Assistance
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iPRESIDIUM
offers technical assistance for issues that may not fall under the
product warranty or within the customer support subscription contract.
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Support 
